About Lilly and Sid

We are a boutique brand that relies on exceptional customer service, beautiful designs (all designed by our in house designers) and super soft specially selected cotton. We do not employ marketing agencies or PR gurus but instead rely on our happy customers to spread the word.

We have become one of the best selling childrens wear brand due to the loyalty of our customers, Therefore customer service is paramount to us and always going the extra mile.

If you ever have an issue you can email me at info@lillyandsid.com. Feel free to contact me, even just to say hello.

Why not take a look at our customer reviews here. x

Delivery

We have a number of delivery options for your convenience, including FREE next day delivery .

Delivery Option

Timescale

Cost

FREE UK Delivery
2-3 working days FREE
First Class UK Delivery 1 working day  £3.00
Europe 7-10 working days £6.00
International 7-10 working days (dependent on delivery country) £12.00

Privacy

The privacy of our customers is of utmost importance to us. Our privacy policy can be found here www.lillyandsid.com/privacy-policy

Returns Policy

At lilly + Sid – our customers are central to all that we do, and sometimes there may be occasions where you might want to return something back to us.

If you purchased a Lilly + Sid item through one of our independent retailers then they should be your first port of call if you wish to return something.

If you wish to return or exchange items for any reason other than an error you have made in your order (for which see our terms and conditions), please return the item(s) to us within 35 days of receipt, unworn and with labels still intact and attached. Please fill in the form and send with the item(s)

If you have requested a refund, we will refund the amount you paid using your original payment method. You should expect to receive the refund within 30 days of the item being received.

When returning an item to us, please send it to: Lilly and Sid, Returns Dept. Unit 3 Burnt Thiorns Kilsby Lane Hillmor Rugby CV21 4PN

Download Returns form

We recommend that you get a free Certificate of Posting from the Post Office when you send items back to us. However, proof of sending is not proof of receipt by us.